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Accidental Counsellor (2 Days)

Difficult Conversations Accidental Counsellor (2 Days) Difficult%20Conversations_812x320%401.5x-8.png
  • 2 Days
  • $6,600.00 incl. GST


Lifeline Canberra is the original creator of the Accidental Counsellor course. 

This two-day program has been developed for people in virtually any role, who find themselves in situations where empathetic communication is required.

The program provides participants with a range of tried and tested counselling skills that work to create effective communication and de-escalate clients who are highly distressed, angry, abusive, manipulative or need assistance for a mental health issue.

Course outline

This course covers the following topics:

  • What is an accidental counsellor
  • Values, conflict and crisis
  • Communication and listening skills
  • Basic counselling skills
  • Building Rapport
  • Increasing mental health awareness
  • Suicide awareness
  • Dealing with people in difficult situations
  • Self care and debriefing


Participants will leave with a toolbox of skills and be competent in the following:

  • Identifying signs of individuals in need of crisis support
  • Active listening skills
  • Crisis support skills
  • Setting boundaries
  • Self-care and self-reflection


Face-to-face only


Minimum 8 participants / Maximum 18 participants

To make a booking, please contact us below or on training@act.lifeline.org.au 

By attending training with Lifeline, you agree to our terms and conditions

Event Times

No courses currently scheduled.

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