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Dealing with People in Difficult Situations

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  • 4 hours
  • $2,750.00 incl. GST


Dealing with People in Difficult Situations empowers participants with the skills and knowledge required for effective communication.

The course is a condensed version of the Accidental Counsellor course - it is designed for people with direct client contact, including reception and admin staff, case management, customer service or direct service provision. 

At completion, participants will be equipped with the skills needed to de-escalate difficult situations and conversations as they arise, and most importantly, the value of boundary setting and self-care.


  • Understand the foundations and framework of emotional first aid in a helping relationship
  • Enhanced communication skills in difficult conversations
  • Strategic focus for dealing with people who are in difficult situations
  • Employ positive self-care and self-awareness tactics


Face-to-face or virtually (via Zoom or MSTeams only) 


Minimum 6 participants / Maximum 18 participants


To make a booking, please contact us below or on training@act.lifeline.org.au 


By attending training with Lifeline, you agree to our terms and conditions

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