13 11 14 24/7 Crisis Support

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Crisis Support Chat

The Lifeline Chat* is available 24 hours / 7 days

*This service is for people living in Australia only.

If the service appears ‘offline’ or ‘busy’, please call Lifeline on 13 11 14. If you or someone you know is in danger or needs immediate medical attention, please call 000. These services are available 24/7.

Steps to accessing the service

Step 1


Launch the online chat 24 hours / 7 days.

Step 2


Complete the pre-survey questions. You can choose to remain anonymous or provide us with your name and email address.

Step 3


Read and accept the terms and conditions.

Step 4


You will be connected with a Crisis Supporter as soon as one is available.

About this service

  • Short-term support for people who are overwhelmed and having difficulty coping or staying safe
  • Real time using ‘chat’ technology
  • Confidential one-to-one with a Lifeline Online Crisis Supporter
  • All internet connections, particularly those from mobile devices, can suffer from dropouts and interruptions.
  • If you lose contact with our service, please reconnect.


What we don’t do during the chat

  • Tell you what to do
  • Judge or criticise
  • Chitchat
  • Ongoing counselling

For more information read the frequently asked questions about Online Crisis Support Chat on the Lifeline Australia website.