13 11 14 24/7 Crisis Support

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Our Telephone Crisis Support Volunteers are essential in making a difference in the lives of Victorians seeking help through the 13 11 14 crisis support line.

Lifeline receives a call every 30 seconds. Despite our best efforts, 9 Australians die every day by suicide. We believe this is preventable.

Becoming a volunteer will save lives and enrich your own life too. Some of the crises that our callers experience include: suicide, relationships, mental health issues, loneliness, addiction, grief, physical health problems, etc.

Lifeline is non-judgmental, confidential and accessible at all times. Help save the next life.

We appreciate your interest in becoming a Volunteer Crisis Supporter with Lifeline Narrm and invite you to read the link below for information.

The next Crisis Supporter Information Session will be held via Zoom.

The next Crisis Supporter Information Session will be held via Zoom on:
Thursday 12 September 2024 from 6pm till 7pm.

To submit your interest in becoming a Telephone Crisis Support Volunteer please email TCSVolunteerEnquiries@lifelinenarrm.org.au

We appreciate your support.

View our FAQs here

Course Cost

  • Standard $595
  • Concession $495 (available to students, seniors and pension card holders)

Expressions of Interest

Please email: TCSVolunteerEnquiries@lifelinenarrm.org.au


If you have any queries or wish to have a chat about volunteering with Lifeline Narrm, we would love to hear from you.

Please contact our friendly team on 03 9133 9233 or via email at TCSVolunteerEnquiries@lifelinenarrm.org.au

Become a Lifeline Telephone Crisis Supporter (TCS)

The Crisis Supporter Workplace Training is designed to equip students with the skills and knowledge they require to undertake the crisis supporter role. The training comprises three phases:

  • Phase 1 – Blended learning (e-learning + face-to-face)
  • Phase 2 – Student Placement
  • Phase 3 – Probation Stage 1 + Stage 2

The duration of the training is a minimum of 170 hours to achieve Accreditation as a Lifeline Crisis Supporter and if successful, students will obtain a nationally recognised Statement of Attainment in:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

Delivery of training is on behalf of Lifeline Australia RTO 88036

This training program is NOT intended to equip participants to undertake therapeutic or counselling work.


What it’s like being a Lifeline crisis support counsellor during the coronavirus pandemic.

ABC Life by Ruben Mackellar, as told to Moataz Hamde

I’m a Lifeline crisis support counsellor.
Over the past couple of months, we’ve received more calls for help than any other time in Lifeline’s 57-year history.
People from all walks of life, from all over Australia waiting in the call queue.

Click here to keep reading