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Accidental Counsellor

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  • 2 days (face-to-face)
  • $550.00 incl. GST


This two-day program has been developed for people in virtually any role, who find themselves in situations where counselling or empathetic communication is required.

The program provides participants with a range of tried and tested counselling skills that work to create effective communication and de-escalate clients who are in crisis e.g.

  • Highly distressed
  • Angry
  • Abusive
  • Manipulative, or
  • Need assistance for a mental health issue.

Course outline

This course covers the following topics:

  • What is an accidental counsellor
  • Values, conflict and crisis
  • Communication and listening skills
  • Basic counselling skills
  • Building Rapport
  • Increasing mental health awareness
  • Suicide awareness
  • Dealing with people in difficult situations
  • Self care and debriefing


Participants will leave with a toolbox of skills and will be trained in the following:

  • Identifying signs of individuals in need of crisis support
  • Active listening skills
  • Crisis support skills
  • Setting boundaries
  • Self-care and self-reflection


We also offer this course to corporate groups. To learn more and discuss course options for your organisation, please contact us on training@act.lifeline.org.au 

By attending training with Lifeline, you agree to our terms and conditions

Event Times

No courses currently scheduled.

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