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Accidental Counsellor (1 Day)

Difficult Conversations Accidental Counsellor (1 Day) Difficult%20Conversations_812x320%401.5x-8.png
  • 1 Day
  • $3,300.00 incl. GST


Lifeline Canberra is the original creator of the Accidental Counsellor course. 

This one-day program has been developed for people in virtually any role, who find themselves in situations where counselling or empathetic communication is required.

The program provides participants with a range of tried and tested counselling skills that work to create effective communication and de-escalate clients who are high distressed, angry, abusive, manipulative or need assistance for a mental health issue. 

Course outline

This course covers the following topics:

  • Understand basic communication and counselling skills
  • Draw on basic de-escalation techniques when assisting someone in a time of crisis
  • Communicate with very distressed people
  • Have a basic understanding of depression, anxiety and psychosis
  • Develop basic strategies for dealing with people in difficult situations
  • Explore and discuss the reasons for self-care and self-reflection, how to care for one's self and use debriefing strategies.


Participants will leave with a toolbox of skills and be competent in the following:

  • Identifying signs of individuals in need of crisis support
  • Active listening skills
  • Crisis support skills
  • Setting boundaries
  • Self-care and self-reflection


Face-to-face or virtually (via Zoom or MSTeams only) 


Minimum 8 participants / Maximum 18 participants

To make a booking, please contact us via the button below or via email at training@act.lifeline.org.au 

By attending training with Lifeline, you agree to our terms and conditions

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